Quality Objective & Quality Policy

 

VOLSL is committed to understand the customer need and meet them accordingly, setting a goal with the view to achieve them and monitor periodically to reach a standard of zero mistake. To educate all the employees about daily process management arrange awareness program & training session and thereby create a quality environment among the cross functional groups to reach total quality management 

•         100% on time delivery of the services to our valued customers;
•         100% accuracy in documentation.
•         100% customer acceptance of our services as valid and usable, in accordance with their requirements.
•         Reduction of customer complaints by 10%.
•         Overall reduction of cost approximately to be 2% every year.
•         Meet or exceed the requirements of ISO 9001:2008.

VOLSL ensures that both staff and management are provided with the training, resources and facilities that are required to achieve these objectives.The following Trainings would be imparted:                                                                                                       

•          QMS Training: Understanding of Company’s QMS: All employees- twice a year
•          Health & Safety Training: Selected employees- within May every year.
•          Specialized Training: Internal Audit: Selected personnel by May every year.